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FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

My tracking number isn’t working

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I need help with a late order

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Fast & Free Shipping
Ship within 24 hours, arrive in 3–5 business days.

30-Day Risk-Free Trial
Love it or return it for a full refund.

1-Year Warranty
We stand behind our product with full coverage.

Frequently asked
questions

Is it safe for children?

Yes! The soft silicone tips and gentle rotation make it safe for all ages.

Does it hurt?

Not at all. It’s designed to be smooth and comfortable.

How often should I use it?

1–2 times per week is enough for most people.

How do I clean the device?

Simply remove the tip and rinse with warm water.

What if I don’t like it?

You’re covered with our 30-day money-back guarantee.

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Our mission

Make ear hygiene safe, simple, and effective for everyone. Proudly serving customers with fast shipping and a satisfaction guarantee.

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